Privacy Policy

Introduction

Data Technics IT Limited (Company Registration: 04605647) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with UK GDPR and the Data Protection Act 2018.

Our registered office: 60 Ascot Gardens, Southall, Middlesex, UB1 2SA, United Kingdom

Data Controller: Data Technics IT Limited

1. Information We Collect

1.1 Personal Information You Provide:

• Account registration details (name, email address, phone number)
• Billing information (address, payment details)
• Domain registration data (registrant contact information)
• Support correspondence and communications
• Company information (if applicable)

1.2 Information We Collect Automatically:

• Server logs and access data
• IP addresses and connection information
• Website usage data and analytics
• Cookie data (see Cookie Policy)
• Technical diagnostics and performance data

1.3 Data on Our Servers:

• Files, databases, and content you upload
• Email messages and attachments
• Backup copies for disaster recovery
• System logs and security records

2. Legal Basis for Processing

We process your personal data under the following legal bases:

2.1 Contract Performance:

• To provide hosting and domain services you have purchased
• To process payments and manage your account
• To provide technical support

2.2 Legal Obligation:

• To comply with tax and accounting requirements
• To comply with ICANN and Nominet registry requirements
• To respond to law enforcement requests
• To maintain records as required by law

2.3 Legitimate Interest:

• To prevent fraud and abuse
• To improve our services and website
• To ensure network and information security
• To conduct business analytics

2.4 Consent:

• To send marketing communications (you may opt out at any time)
• To use cookies beyond essential functionality

3. How We Use Your Information

3.1 Service Delivery:

• Provision of hosting and domain services
• Account management and billing
• Technical support and customer service
• Service notifications and updates

3.2 Security and Fraud Prevention:

• Monitor for security threats and vulnerabilities
• Detect and prevent fraudulent activity
• Enforce our Acceptable Use Policy
• Maintain system integrity and availability

3.3 Legal and Compliance:

• Comply with legal obligations
• Respond to legal requests and court orders
• Protect our legal rights
• Maintain domain registration requirements

3.4 Business Operations:

• Improve our services and website
• Analyze usage patterns and trends
• Conduct market research
• Internal record keeping

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data. We will never sell your personal information to third parties.

4.2 Service Providers:

We may share data with trusted service providers who assist us in:

• Payment processing
• Email delivery services
• Data backup and disaster recovery
• Infrastructure and hosting services

All service providers are bound by data protection agreements.

4.3 Domain Registries:

• Domain registration data is shared with relevant registries (Nominet, ICANN registrars)
• WHOIS data may be publicly available as required by registry policies
• We comply with GDPR requirements for domain registration data

4.4 Legal Requirements:

We may disclose your information when required to:

• Comply with court orders, subpoenas, or legal process
• Respond to law enforcement requests
• Protect our rights, property, or safety
• Prevent fraud or security threats

4.5 Business Transfers:

• In the event of merger, acquisition, or sale of assets, your data may be transferred
• You will be notified of any such change in ownership

5. Data Retention

5.1 Active Accounts:

• We retain your data while your account is active
• Data necessary for service provision is retained during the contract period

5.2 After Account Termination:

• Billing and transaction records: 7 years (legal requirement)
• Domain registration records: As required by registry policies
• Support correspondence: 2 years
• Server backups: Deleted within 30 days of termination
• Your uploaded content: Deleted within 7 days of termination

5.3 Legal Hold:

• Data may be retained longer if required for legal proceedings
• Data subject to regulatory investigation will be preserved as required

6. Your Data Protection Rights

Under UK GDPR, you have the following rights:

6.1 Right of Access:

• Request a copy of personal data we hold about you
• Access via your account control panel or by contacting us
• First copy provided free of charge

6.2 Right to Rectification:

• Correct inaccurate or incomplete personal data
• Update your information via account settings

6.3 Right to Erasure ("Right to be Forgotten"):

• Request deletion of your personal data
• Subject to legal retention requirements
• May result in service termination

6.4 Right to Restrict Processing:

• Request limitation on how we use your data
• May affect service availability

6.5 Right to Data Portability:

• Receive your data in a structured, machine-readable format
• Transfer data to another service provider

6.6 Right to Object:

• Object to processing based on legitimate interests
• Opt out of marketing communications at any time

6.7 Right to Withdraw Consent:

• Withdraw consent for data processing where consent is the legal basis
• Does not affect lawfulness of processing before withdrawal

6.8 Right to Lodge a Complaint:

• Contact the Information Commissioner's Office (ICO)
• ICO website: www.ico.org.uk
• ICO helpline: 0303 123 1113

7. Data Security

7.1 Technical Measures:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Firewall and intrusion detection systems
• Regular security audits and updates
• Secure backup systems

7.2 Organizational Measures:

• Staff training on data protection
• Access controls and authentication
• Confidentiality agreements with staff and contractors
• Incident response procedures

7.3 Your Responsibilities:

• Maintain secure passwords
• Do not share account credentials
• Report suspected security breaches immediately
• Keep your contact information current

8. Data Breach Notification

8.1 In the event of a data breach that poses a risk to your rights and freedoms:

• We will notify you within 72 hours of becoming aware
• Notification will describe the nature and extent of the breach
• We will advise on steps you should take to protect yourself

8.2 We will also notify the ICO as required by law.

9. Cookies and Tracking

9.1 Essential Cookies:

• Required for website functionality
• Session management and authentication
• Security features

9.2 Analytics Cookies:

• Track website usage and performance
• Help us improve our services
• Can be disabled via browser settings

9.3 Cookie Management:

• You can control cookie preferences via your browser
• Disabling cookies may affect website functionality
• See our Cookie Policy for detailed information

10. International Data Transfers

10.1 Data Location:

• Your data is primarily stored in the United Kingdom
• Backup copies may be stored in EEA data centers

10.2 Third Country Transfers:

• If data is transferred outside UK/EEA, we ensure adequate safeguards
• We use Standard Contractual Clauses approved by UK authorities
• Transfers only to countries with adequate data protection

11. Children's Privacy

11.1 Our services are not directed at children under 16 years of age.

11.2 We do not knowingly collect data from children under 16.

11.3 If we become aware of data collection from a child, we will delete it promptly.

11.4 Parents or guardians who believe we have collected data from a child should contact us immediately.

12. Marketing Communications

12.1 Consent:

• We only send marketing emails with your consent
• You can opt in during registration or via account settings

12.2 Content:

• Service updates and new features
• Special offers and promotions
• Educational content and resources

12.3 Opt-Out:

• Unsubscribe link in every marketing email
• Update preferences in account settings
• Contact us directly to opt out

12.4 Service Messages:

• Essential service notifications cannot be opted out
• Includes billing, security alerts, and service disruptions

13. Third-Party Links

13.1 Our website may contain links to third-party websites.

13.2 We are not responsible for third-party privacy practices.

13.3 Please review the privacy policies of any third-party sites you visit.

14. Changes to This Policy

14.1 Updates:

• We may update this Privacy Policy from time to time
• Material changes will be notified via email
• Continued use after changes constitutes acceptance

14.2 Review:

• We review this policy annually
• Check the "Last Updated" date at the top of this page

15. How to Exercise Your Rights

To exercise any of your data protection rights or for privacy-related inquiries, submit a request using our File Complaint Form or write to us at:

FAO: Data Protection Officer
Data Technics IT Limited
60 Ascot Gardens
Southall, Middlesex
UB1 2SA
United Kingdom

We will respond to your request within 30 days.

16. Complaints

If you have concerns about how we handle your personal data:

16.1 First, contact us using the details above.

16.2 We will investigate and respond within 28 days.

16.3 If unsatisfied, you have the right to lodge a complaint with the ICO:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk
Helpline: 0303 123 1113